Practical support for the challenges facing your practice
Every practice is different, but the underlying pressures are often connected. A compliance gap may reflect weak oversight. A staff problem may reveal unclear management. An administrative backlog may indicate wider capacity or process issues. Sansos looks at the whole practice and recommends the level of support required.
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- 01CQC readiness and regulatory assurance
- 02Governance and practice assurance
- 03Practice management and leadership support
- 04Operational improvement and restructuring
- 05Workforce, HR and staff engagement
- 06Financial and business performance
- 07Crisis response and reputation recovery
- 08Admin capacity and redeployment review
CQC readiness and regulatory assurance
- CQC scoping exercises
- Readiness reviews
- Evidence reviews
- Governance audits
- Risk identification
- Inspection preparation
- Staff preparation
- Action planning
- Post-inspection improvement support
Outcome
Greater confidence that the practice can demonstrate safe, effective, caring, responsive and well-led services.
Governance and practice assurance
- Partner oversight reviews
- Governance structure reviews
- Compliance calendars
- Responsible officer systems
- Action tracking
- Audit programmes
- Meeting frameworks
- Evidence management
- Risk registers
- Management reporting
Outcome
Clearer accountability, better visibility of risk and stronger partner confidence.
Practice management and leadership support
- Interim management
- Fractional management support
- Support during vacancies
- Support for newly appointed managers
- Mentoring and coaching
- Management capacity reviews
- Role and structure reviews
- Partner-manager relationship support
- Management handovers
Outcome
Stronger leadership, greater stability and reduced dependence on individual people.
Operational improvement and restructuring
- Workflow reviews
- Backlog reduction
- Process redesign
- Multi-site consistency
- Role clarification
- Technology and systems improvement
- Referral and document management
- Task ownership
- Business continuity
Outcome
Safer, clearer and more efficient systems that staff can maintain.
Workforce, HR and staff engagement
- Recruitment compliance
- Staff file audits
- HR process reviews
- Performance management support
- Sickness absence analysis
- Job role reviews
- Staff training
- Staff engagement
- Wellbeing reviews
- Management support with difficult workforce issues
Outcome
Improved compliance, clearer expectations and a more supported and accountable workforce.
Financial and business performance
- Financial oversight
- Payroll and staffing analysis
- Income reviews
- Private fee processes
- Supplier and subscription reviews
- Cost control
- Business planning
- Performance reporting
- Efficiency reviews
Outcome
Better management information, stronger financial control and more informed partner decisions.
Crisis response and reputation recovery
- Crisis communications planning
- CQC rating response messaging
- Patient update communications
- Staff briefings
- Media enquiry handling
- Complaint and incident communications
- Improvement plan communications
- Reputation monitoring and recovery
Outcome
Patients, staff and stakeholders get clear, timely answers - leaving no room for rumours, reducing anxiety and protecting confidence in the practice while the issues are resolved.
Admin capacity and redeployment review
- Task inventory and mapping
- Time-per-task audits
- Workload and capacity analysis
- Peak demand reviews
- Staff allocation across tasks
- Redeployment options
- Hiring needs assessment
- Delegation opportunities
Outcome
A clear picture of whether the practice needs to recruit or simply redeploy existing staff - avoiding unnecessary hiring costs while closing real capacity gaps.
How Sansos is structured
One consultancy, three specialisms
PolicyEase and Wellbeing de la Vie are not separate companies - they are specialist services delivered by Sansos Limited.
Core consultancy
Sansos Consultancy
Management • CQC • Governance • Workforce • Operational recovery
Primary care management, governance and workforce consultancy - the core service described on this page.
Specialist service within Sansos
PolicyEase
Policy governance by Sansos
Practical policy personalisation, governance assurance and staff engagement for GP practices - moving away from generic document libraries towards policies that reflect how the practice actually operates.
Discover PolicyEase(opens in a new tab)Specialist service within Sansos
Wellbeing de la Vie
Workforce wellbeing by Sansos
Workforce wellbeing, staff surveys, improvement planning and evidence of how the organisation listens and responds to its workforce.
Discover Wellbeing de la Vie(opens in a new tab)How support is delivered
Support can be delivered on site, remotely or as a hybrid, for individual practices or across a PCN, in the format that fits the situation.
- One-off scoping exercises
- Diagnostic reviews
- Defined improvement projects
- On-site consultancy
- Remote consultancy
- Interim or fractional support
- Partner advisory sessions
- Ongoing monthly assurance
- PCN or multi-practice programmes
- Training and facilitated workshops
Not sure which service you need?
The first conversation will help identify the most appropriate starting point.
Book a confidential consultation